5CM Doggy Chew Toy Teeth Cleaner Snack Ball

U.S. and Canada Shipping: Orders within the U.S. and Canada typically arrive within 5-15 business days, depending on your location and the selected shipping method.

Europe and International Shipping: For orders outside of the U.S. and Canada, delivery times vary. European orders generally take 1-3 weeks, depending on your location and local postal services.

Important Note: Due to high demand, shipping times for Europe and other international destinations may extend to 1-3 weeks. We appreciate your patience as we work to get your order to you as quickly as possible.

We have a 15-day return policy, meaning you have 15 days after receiving your item to request a return. Returns are handled on a case-by-case basis, and once our team reviews and approves your return request, we will process the refund.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@tillysfavs.com. If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. For any return-related questions, feel free to reach out to us at support@tillysfavs.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to make it right.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (like special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about your specific item, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As noted above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
Once we’ve received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days. Please remember that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund approval, please contact us at support@tillysfavs.com.